Before making that call to customer service, and wading through a load of telephone prompts, check out dialahuman.com or gethuman.com. Both sites have a list of customer service phone numbers and the instructions on how to get past the prompts and reach a live human being.
Another option is lucyphone.com. With LucyPhone you can avoid being put on hold until the live representative finally comes on the line. You enter the phone number and get connected, choose the option for live rep and then hang up. When a real person is actually on the line, you get a call back.
All of the above is free!