Thursday, November 18, 2010

What to do when your luggage is lost on international travel

When you make your claim for lost luggage, be sure the carrier you make your claim with is a member of World Tracer.

Never heard of World Tracer? Neither had I until this morning.

7 a.m. and I got woken with a call from London Heathrow. Lovely lady named Barbara has one of our bags. She wanted to know if we had made a lost luggage claim.

We had but with Jet Blue. Jet Blue is not a member of World Tracer, the claim is not in World Tracer and therefore our bag cannot simply be forwarded to Rochester. The claim must be put into World Tracer and I have to call Jet Blue to get them to do it or have them contact American to do it.

Although she did not have our second bag, it was in the system with a reference number which she gave me. So, as she put it, someone must have it.

Now I have to wait for Jet Blue luggage claim to open (8 a.m.? 9 a.m?) and start making phone calls. If necessary, of course, we'll just go to the airport and talk to someone.

Stay tuned.......

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