Monday, February 11, 2008

A big WOW for WOW! Argentina

Want to know why I highly recommend this Buenos Aires travel agency? Keep reading.

My husband and I booked, in January 2007, a 19-day Antartica cruise for January 2008. As part of our plans, we decided to add 6 extra nights in Buenos Aires post cruise. I turned to WOW! Argentina for assistance with our arrangements, a Buenos Aires travel agency that I had read about in International Travel News.

Our contact was Gabriela (gabriela@wowargentina.com.ar) who provided us with excellent service, patiently answering all of our questions and responding to my emails in a timely fashion. Reservations were made and confirmed and paid for. We excitedly awaited our trip.

Fast forward to January 8, 2008. We had flown to JFK from our hometown and were now standing at the LAN counter, trying to check in for our international flight. It didn’t take long for us to realize there was a problem with our reservations. We had confirmed seats but they hadn’t been paid for! What?! Well, according to LAN, they HAD been paid for but then a refund had been requested on them!

I called the cruise company whereupon I learned that they had purposely ‘created a problem’ with our reservations so that we would call them. The ship was overbooked, we were being bumped and our reservation was being cancelled! Words absolutely cannot describe our feelings at that moment. But that’s another story.

I am writing this now to praise Gabriela and WOW! Argentina. The cruise company rebooked us on the next (reverse) sailing so we needed to cancel our post cruise arrangements and rebook them for pre-cruise. In less than 3 business days, WOW! Argentina handled our change in plans professionally, promptly and with concern for our situation. I couldn’t be more pleased with the service we received from WOW! Argentina.